5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property managers want, but too often do not due to a lack of continuing excellent management procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it’s important to implement a method of verification and quality management to make sure that problems associated with the lack of performing these jobs don’t start to occur.
In this guide we’ll discuss five (5) easy steps to enhancing your safety guard service and achieving everything you picture as your perfect mobile security London.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they could start working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security provider and ask yourself does it look adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a fantastic fit for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a lot on what to expect from this guard and it gives you a chance to ask another guard if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your website specific training looks like:
• Does it occur at your property?
• How long is each new officer educated?
• How long does the security firm double lender?
• How thoroughly are your article orders explained?
Determine the answer to every one of these questions and make sure that they fit with what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your website specific training to acquire an understanding of what goes on preparing a guard to work at your property.
Guard supervision is among the more important factors of good security guard service. When security companies provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their job is not significant and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the two methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re on your property. These tracking systems allow the security guard business to track the log and time the action of the guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the safety guard provider provides a way of making sure that each guard is safe and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions about their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security adviser be confident that the adviser is not really a security guard business. If that’s the case, your audit is sure to turn up problems with your current security guard business.